Customer Care FAQ

Simply contact your local WCS representative to speak to one of our friendly and knowledgeable West Customer Care Representatives directly. Customers can also update our marketing mailing register by registering their new address information with our Marketing Dept to ensure that they receive all pertinent new product launch, Webcast and newsletter information that relates to their purchase.

To be added to our mailing list, simply register using our Mailing List Form located on the home page. For general inquiries or to be removed from our mailing list, e-mail or call a West Control Solutions Care Representative.

To order West Process Controls product literature, email your request to our literature fulfillment department or call your local representative .

A restocking charge is typically applied to cancelled or returned West Control Solutions with the exception of customized and rush order products which are built to order and non-returnable. Consult your West Control Solutions Customer Care Representative for more information on our cancellation and return policy.

Consult your West Control Solutions Care Representative for cancellation inquiries or email us  for prompt assistance.

NOTE: Built to order custom products and RUSH order products are not returnable.

A restocking charge is typically applied to cancelled or returned DICG West Process Control goods with the exception of customized or rush order products which are non-returnable. Consult your West Control Solutions Care Representative for more information on our restocking policy.

Refer to our helpful West Control Solutions Distributor Locator for quick access to the distributors in your region.

Yes. Refer to our helpful West Control Solutions  Distributor Sales Locator for quick access to the global representative in your region of the world.

Contact our customer services care representative to be considered and to find out how to become part of our Distributor and Channel Program.

A restocking charge is typically applied to cancelled or returned with the exception of customized and rush order products which are built to order and non-returnable. Consult your West Control Solutions Customer Care Representative for more information on our cancellation and return policy.

Check the West packing slip against the items received to ensure that all items have arrived that were shipped. If you received an incorrect item and the item is listed on the packing slip, contact your Customer Care Representative

If an item appears on the packing slip but has not arrived, it may still be in transit, contact your Customer Care Representative and be sure to have the following information ready: Customer #, Invoice #, Model #

A West Control Solutions Customer Care Representative will assist you in obtaining a replacement for any damaged items received. Notify your Customer Care Representative of any damaged shipment you receive by emailing. When e-mailing, please provide a brief explanation" and if the package was damaged. Include a description of the location and amount of damage on the package.

Simply send an email within one business day. Please be as specific about your problem as possible and include Product, Brand, Model #, Serial # and Purchase Order # as well as any pertinent Application details. The more information you give us, the more quickly and more thoroughly we can solve your problem.

To inquire about the status of your RMA, call a customer care representative. Be sure to have your West Model # and Manufacturing Date Code available when you call.

Delivery on West Control Solutions Controller and Recorder products is 3 business days; For our "customer-ized" custom product orders, consult your Customer Care Representative and the factory for exact lead time information.

Note: Individual models have exceptions.

A minimum order charge will apply, contact your local Customer Care Representative for details. 

NO premium charges are applied to West Controller orders with the exception of some Return Material Authorizations (RMA's). Consult your West Control Solutions Customer Care Representative for information on RMA rush charges that may apply to your return/repair authorization request.

Contact your local West Control Solutions customer care representative to discuss

YES. West Control solutions does offer a direct payment option to its feedback control customers. Contact your local Customer Care Representative for details.

Contact WCS Accounting Department for general inquiries concerning the credit status of your account

Customer invoice copies are automatically faxed to our customers each week unless special requests are to have them mailed. To receive a duplicate copy of your invoice, simply email West Control Solutions Customer Care.

Ordering West Control Solutions product or literature information is possible by e-mail or calling your local Customer Care Representative. For prompt turnaround, be sure to specify product Model, Qty and required time turnaround details within your inquiry.

Customers needing pre-sales assistance can utilize our website Distributor Locator to find the name of the closest distributor in their area

Customers needing product application assistance can send an e-mail or utilize our Distributor Locator to find a West distributor in your area.

To get a price quotation on a West Control Solutions product, please contact your local Sales Representative who will contact you promptly. If you need assistance with selecting the right product for your application, please call one of our Application Support Representatives at your local WCS office

We look forward to serving you!

To learn more about our Danaher parent company, go to http://www.danaher.com/. Danaher businesses represent a conglomeration of over 5 different yet distinct business segments including Dental Technology, Industrial Sensing and Controls, Motion Control, Power Quality, Product Identification and Safety & Aviation.

At West Control Solutions, customization is one of the services we do best. If you do not see a suitable controller solution amongst our standard product offering, we would be happy to consider a customized solution for your specific application requirement. E-mail or call our friendly and knowledgeable Applications Support Group.

Customers needing customized product assistance should e-mail or call our friendly and knowledgeable Applications Support Group . Be sure to specify the brand and product category of interest.

Contact your local West Control Solutions for details of any recycling program.

No, occasionally trade ins may be possible when specialized MARCOM promotions are in effect. Check the West Control Solutions Website regularly to see if any specialized promotions are available for you to take advantage of.

Most West Control Solutions products are covered under a standard 1-3 year warranty (varies by product). Standard products manufactured by the WCS are warranted to be free from defects in workmanship and materials for a period of 1 to 3 years (model dependent) from the date of shipment. Products which are defective in workmanship or materials will be repaired or replaced by West Control Solutions at no cost to the buyer. For inquiries and complete details on West Control Solutions product warranties, consult the Terms  section of your West brand catalog or price list. Alternatively, contact one of our knowledgeable Customer Care Representatives directly.